Refund policy

Our Policy

All returns and exchanges of merchandise purchased online must be made within 7 days of package arrival for a full refund of merchandise and up to 14 days for a store credit.

Merchandise must be unworn with any tags still attached. Any items with indication of wear or use will be returned to the customer. Shoes must be returned in their original box and in original condition.

We do not accept returns or exchanges on any items from our sale section as they are FINAL SALE.

Please note: all undergarments are FINAL SALE.

How to Return & Exchange

Any shipping charges associated with returns or exchanges made online, by phone, or by email are at the expense of the customer. However, purchases made online may be returned or exchanged in our boutique location with the original packing slip.

Please call us at 1-860-996-4561 or email us at hello@hopeandstetson.com to return or exchange. Please be sure to tell us why you are returning or exchanging your items.